Ceramic Coating Expectation Agreement
1. Protection
Ceramic coating is not paint protection film and does not provide protection against rock chips, and very minor, if any, protection from sracthes. Some installers make significant but untrue claims about the level of protection provided, and at HHCC we caution you to take those claims with a grain of salt.
Ceramic coating is primarily used for ease of clean up, UV protection, etc. It should not be used to prevent rock chips and other paint hazards. Bird droppings, bug guts, and hard water spots still need to be taken care of immediately or else they can etch the paint.
2. Paint Enhancement/Correction
We do not include any amount of paint correction in the cost of our ceramic coating packages (please add these services on separately), regardless of the condition of the vehicle. We make every attempt to NOT conduct paint correction whilst still ensuring your vehicle looks amazing. Contrary to popular belief, paint correction is NOT required prior to ceramic coating. We will ask you to provide any trouble or concern areas on your paint and how you feel about the overall paint condition. The reason we attempt to not conduct correction unless necessary is because any amount of correction erodes your clearcoat.
This should not discourage you from getting paint correction, but serves as an explanation as to why we are cautious in doing so if you are already satisfied with the way your paint looks. We will make recommendations upon request. Please reach out to us or read our blogs for a more comprehensive explanation.
3. Factory Paint
Recent body or paint work can create issues with ceramic coating application. Depending upon the methods used to cure the paint, and the coating, the ceramic coating can prevent off-gassing of the paint and create solvent pop or other issues. This does NOT apply to OEM/factory paint.
Please let us know if you have had any recent body or paint work completed in the last 90 days, to the best of your knowledge. Many brand new vehicles are damaged in shipment and are touched up (poorly) by dealerships prior to listing for sale. We make every attempt to spot these touch-ups prior to conducting correction and will notify you if we see them.
4. Minor Issues
We will often discover minor issues as we get deeper into the correction and preparation process. We will stay in constant communication with the client throughout the process. We used to do a pre-inspection form.
However, often times vehicles were too dirty or the lighting outside hid problem areas until we see them inside (sometimes we might, for example, realize that a panel was repainted), which led to areas being missed during the inspection that existed. You can see our five star Google reviews to know that we will be up front and honest with you regarding any damage we may encounter. Please also note that even factory/OEM paint we have seen runs, or nibs, or debris under the clear coat.
5. Perfection (or lack thereof).
We make every effort to make your paint as good to the naked eye as possible while balancing the longevity of your clear coat and paint. Please understand that not all scratches are likely able to be removed without compromising the clearcoat. There is no perfect paint, just like there is no perfect paint protection film installation. We try to make the vehicle as pristine as possible, balancing the negatives of compromising clear coat or potential long-term ISSUES.
6. Automatic Car Washes
Using brush automatic car washes and waxing the vehicle after the ceramic coating will cause problems with the longevity or performance, and the brushed washes will also scratch the paint.
No ceramic coating company nor CT Ceramic Coatings are able to warranty issues arising from automatic car washes.
7. Washing Your Car
Ceramic coating is not a self-cleaning product. Applying a ceramic coating is a great decision that will enhance the gloss of your vehicle, provide UV protection, and make it far easier to clean (such as removing bug guts). However, it will still get dirty. Wheels will still get brake dust. Ceramic coating will make it easier to remove these contaminants, but applying ceramic coating does NOT mean that you no longer need to clean your car! Water spots, bug guts, bird poop, tar, acid, tree sap, etc can still etch your paint and needs to be removed or avoided altogether!
8. Annual Inspections and Coating Maintenance
Any coating over one year in length needs to be inspected annually for a manufacturer's warranty. However, many issues (typically clogging, when the vehcile gets too dirty) with coatings can be solved with a strong decontamination wash using iron and fallout remover, contact us for instructions). We warranty all of our coatings in house, but if you move or plan to move away, you will need to maintain your annual inspections. We are also happy to inspect your car once per year (or more often if you desire) to reapply the windshield coating, conduct an exterior detail, and apply a ceramic "topper" for $200. The topper will "refresh" your coating. You can also use ceramic quick detail spray (contact us for recommendations) in between maintance appointments. Every other year we can conduct the same maintance appointment and refresh your wheel faces coating for $300, which includes everything else listed above.
9. Photo release
Unless otherwise mentioned, you authorize CT Ceramic Coatings to use photos in social media, YouTube, and advertisements..
Contacting Us
If there are any questions regarding this privacy policy, you may contact us using the information below.
www.nctprodetailing.com
4 Lawnacre Rd
Windsor Locks, CT 06096
United States
service@nctprodetailing.com
Last Edited on 2022-3-28