Paint Protection Film Expectation Agreement
Paint protection film is a complicated installation procedure. This document serves to set expectations on your installation, and can serve as a reference point in the future.
1. Drying film
Your new protective film (clear bra, paint protection film - known as PPF) will take 3-4 weeks to fully dry. Do not wash the vehicle for the first 5 days. You may notice some telltale signs of water under the film. We make every effort to have your film completely dry prior to delivery, but if you see some water spots under the film, avoid touching them. They will evaporate. Any air left behind we can easily remove once the film is fully dried.
2. Warranty
Our gloss clear bra/PPF carries a 10 year warranty against yellowing, cracking, and fading. Fashion or matte options may have a shorter warranty, typically 5 years. This warranty does NOT cover abuse (such as getting too close with a pressure washer and cutting/lifting the film, or automatic car washes), accidents, or from debris. Yes, this film will protect from most rock chips. However, there is a chance that a sharp/large enough object traveling at a high rate of speed could "chip" or cut the paint protection film (this goes for any type of clear bra, even the thickest types). This is not covered under warranty. The film is designed to sacrifice itself to save your paint.
3. Existing Coatings
The vehicle should not already have an existing ceramic coating on the paint. If there is a currently working coating on the paint we can make every effort to remove it first, BUT we cannot guarantee that it will not lift in certain places on the edges. We use special prep sprays and polishes to remove dealership-installed (or other) ceramic coatings, but certain areas are difficult to remove.
4. Existing Rock Chips
Please note that current chips will appear as PPF imperfections if we install PPF over them. We have several methods to mitigate the overall negative appearance of rock chips under the film, but the older the vehicle, the more likely that it has existing rock chips that will stand out. This is especially true on dark or black vehicles, as the "dots" show as a light gray/white spec. We have installed clear bra on 5-7 year old vehicles without issue, and we have installed it on cars with less than 1000 miles that have had a ton of rock chip imperfections, or even some that have come straight from the dealership that already have chips.
5. Computer Software/Custom Cutting
We install most paint protection film by using computer software. As such, there will be slight exposed edges in certain areas that are unavoidable, although we try to minimize this as much as possible by wrapping every edge that we can.We make every attempt to make the installation as seamless as possible, but sometimes it happens, as some newer cars have complicated body lines that require multiple pieces seamed together. This is more noticeable on matte finish wraps and white/light color vehicles. On lighter vehicles, the seam will be more evident .
Dirt will eventually build up on the seam. It can be carefully maintained and cleaned. You may clean these surfaces lightly with a toothbrush. Ceramic coatings will help make cleanup easier.
6. Badge and Trim Removal
On certain installations we may have to remove badging or other parts of the car to provide the best experience for you, should you request it. For example, doing a full vehicle wrap or a wrap on the hood usually requires us to remove the hood emblem. The customer is responsible for the cost to replace the badge, if, for some reason, it is a one-time use by the manufacturer (we will do research and warn you prior to installation). All attempts will be made to retain all OEM badges and lettering unless the customer wishes otherwise.
We make every attempt to NOT remove badging unless absolutely necessary or requested. Many emblems and decals are on back order.
7. Imperfections
We strive for perfection in our installations, but due to the nature of covering an entire vehicle in a adhesive film, it is likely that you will see some degree of dust, contamination, or other debris under the film after installing. We attempt to take every precaution possible to make a near-perfect install, with the understanding that no installation will actually be perfect. We will not allow it to leave if we would not be satisfied on our own vehicle. Please note that the older the vehicle, the more likely it is to have dirt hidden in hard-to-access areas without a complete disassembly of the vehicle (which we do not do). This increases the odds of having slightly more specs of dirt under the film. Again, we make every attempt to mitigate this with our advanced installation techniques.
However, if the goal is to find an imperfection in the film, you will find something. We urge clients to consider that this is a protective film and not a completely invisible film with no imperfections.
8. Non Factory Paint
CT Ceramic Coatings cannot be held liable for non-factory paint, as it is often improperly prepped and may lift. This includes non-factory paint such as dealership touchups prior to delivery, that are not always as evident. OEM/factory paint will typically NOT lift. We will make every attempt to identify if a vehicle has been repainted, and will get your consent prior to continuing.
9. Headlights
We have stopped putting clear bra on some manufacture headlights as part of our packages. There is a risk on some newer headlights which can delaminate the protective headlight coating. We are confident that there is a greater risk of this issue than damaging your headlight with a rock chip. However, if you would like us to install PPF on your headlights, please let us know and we can discuss options.
10. Unsuitable Surfaces for Clear Bra
On our full body PPF jobs we cover almost every surface. There are some surfaces that may not be suitable for PPF (any textured surface - be it plastic or otherwise, some trivial accent pieces that aren’t facing forward, some instances of grilles or fake chrome pieces that are cheaper to replace than to have us protect), etc.
11. Lifting
It is possible, and normal within the industry, to notice some minor lifting that needs to be trimmed at the two week mark post installation. We make every attempt to avoid this situation but it is normal to have to trim some areas. Don't hesitate to contact us to have us trim these areas.
12. Relief Cuts
You may notice some “relief” cuts in certain areas. Unfortunately, PPF has difficulty bending/stretching over certain areas due to the thickness of the film. Unlike vinyl wraps, which are a little more pliable and about 1/3 as thick, PPF might require seams or relief cuts. As most of our patterns are computer cut, we try to stick within the parameters of the computer patterns, which have seams and relief cuts built in.
13. Refunds
At CT Ceramic Coatings we do not issue refunds. We do, however, if necessary (this is extremely rare) replace film on entire panels, if we deem a mistake during install has occurred that requires a replacement, as opposed to trimming or fixing. We use a general industry standard at our discretion to make this determination. We want all clients to be satisfied with all work received, and strive to maintain our five star Google rating.
14. Photo release
Unless otherwise discussed, bringing your vehicle authorizes CT Ceramic Coatings to use photos and videos for YouTube, social media, and advertisements.
Contacting Us
If there are any questions regarding this privacy policy, you may contact us using the information below.
www.nctprodetailing.com
4 Lawnacre Rd
Windsor Locks, CT 06096
United States
service@nctprodetailing.com
Last Edited on 2022-3-28